Terms & Conditions
Legal Disclaimer
At Rachel's Bakewells, we understand the importance of clear and fair terms that govern the use of our website. The information provided here serves as a general guide for understanding the purpose of our Terms & Conditions.
Orders
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All orders are subject to availability.
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We reserve the right to cancel or amend orders in exceptional circumstances (e.g., ingredient shortages).
Pricing
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All prices are displayed in GBP and include VAT where applicable.
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We reserve the right to change prices without prior notice, but confirmed orders will not be affected.
Payment
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Payment must be made at the time of order.
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We accept all major debit and credit cards (Maestro, Visa, Mastercard etc).
Delivery
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Please see our Delivery Policy for details on cut-off times, delivery areas, and packaging.
Refunds and Returns
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We cannot accept returns of food items for hygiene reasons.
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If your order is damaged, incorrect, or missing, please contact us immediately at hello@rachelsbakewells.com so we can resolve the issue.
Allergies and Ingredients
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Please check product descriptions carefully.
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All our products may contain allergens such as nuts, eggs, dairy, and gluten. We cannot guarantee a completely allergen-free environment.
Liability
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We are not responsible for any adverse reactions if you ignore allergen information or consume products after the recommended use-by period.
Privacy
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Your personal information will only be used to process your order and communicate with you. See our Privacy Policy for details.
Governing Law
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These terms are governed by the laws of England and Wales.